This policy covers areas where user privacy is concerned and outlines the obligations and requirements.
Our aim is to keep you informed and up to date about these areas using digital newsletters, product and services information, supplier and event updates. We would like to continue this service after May 2018.
Communication with us
Users contacting www.silvertouch.ca and/or Silver Touch Technologies USA do so at their own discretion and provide any such personal details requested at their own risk. User’s personal information is kept private and stored securely until a time it is no longer required or has no use.
Every possible effort has been made to ensure a secure form submission process but users using such form to email processes at their own risk.
This website use information submitted to provide users with further information about the products or services offered or to assist users in answering any questions or queries that they may have submitted. This includes using details about a user to subscribe them to any email newsletter program the website operates but only if this was made clear to the user and express consent was granted when submitting any form. Your details are not sold or passed on to any third parties.
Email marketing campaigns published by this website may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Subscribers are given the opportunity to unsubscribe at any time. Unsubscribe link is mentioned in each email campaign. Any users registering for the email may select to opt-out at any time through the mailer opt-out field at the bottom of the newsletter.
Social media communication
Communication, engagement and actions taken through external social media platforms that this website and Silver Touch Technologies USA participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms with due care and caution in regard to their own privacy and personal details. This website nor Silver Touch Technologies USA will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Cookies, Analytics and tracking
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, When you come first time on our website you can choose to allow cookies.
As of May 25th 2018 the EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and harmonizes data privacy across Europe. We are committed to protecting the privacy rights of citizens of the EU and presently complies with enhancements to data privacy and data subject rights (the rights of the user) under the GDPR including:
In the case of data breach, we will notify users without undue delay after first becoming aware of a data breach.
Right to access
Upon request we shall provide a copy of a user’s personal data, free of charge, in an electronic format.
Right to be forgotten
Users are entitled to have his/her personal data erased upon request. The conditions for erasure, as outlined in article 17 of the GDPR include: data no longer being relevant to original purposes for processing, or a user withdrawing consent.
Users have the right to receive personal data concerning them, which they have previously provided in a commonly used and machine-readable format. We have implemented appropriate measures to meet the requirements of the GDPR and to protect the rights of users.